Trengo is a communication platform recently raising $36M Series A Funding. The platform helps businesses to streamline customer service by providing a unified inbox and chatbot automation. It also has features like ticketing and email automation to help organizations automate processes, save time, and improve customer experience.
This article will look at Trengo’s key features and discuss how it compares to other communication platforms.
What is Trengo?
Trengo is a cloud-based customer communication platform that makes it easier for businesses to manage customer conversations across multiple channels in one place – whether those are inquiries over live chat, email support or Facebook messages. Trengo aggregates all incoming messages in the centralized, shared inbox, so your team can quickly handle all conversation from one spot.
The platform is highly adjustable and allows you to assign conversations to certain team members based on context and criteria. Installation is quick and easy requiring little IT involvement as no hardware or software needs to be managed. Trengo also supports integration with many leading CRM systems.
Trengo helps teams become more efficient by automating processes such as routing customers’ inquiries to the right team member, allowing them to respond faster with the right answer, reducing the time required for staff training and providing managers with powerful analytics tools which can help identify areas improvement in order get more out of customer interactions.
What are the features of Trengo?
Trengo is a customer communication platform that combines all user’s communication channels into one platform, allowing users to manage all their customer interactions in one place. In addition, it offers numerous features to make customer service agents’ workflows easier and more effective.
The platform offers an intuitive Inbox interface, featuring drag-and-drop conversations to quickly identify and respond to incoming messages. With Trengo’s conversation view, agents can view each conversation as a “thread” sorted by date or contact, track the status of each active conversation, and access the history of previous conversations. Trengo also provides collaboration tools like shared labels and assignments while offering powerful search functionalities so teams can easily find information when needed. In addition, Trengo integrates with popular tools like Zendesk and Salesforce for reporting needs.
Trengo also helps users save time in their customer service workflows by automating repetitive tasks using chatbots: customizable automated assistants that answer customers’ basic questions automatically; enabling users to shift focus from mundane tasks to more important conversations with customers for better relationships building and support experiences. Additionally, teams can take advantage of canned or macros for quick responses on repetitive inquiries or set SLAs (Service Level Agreements) to route enquiries quickly according to priority level and anonymize incoming messages for privacy considerations.
Other features include ‘Team Boards’ for information sharing among co-workers; multilingual capabilities; native ‘two way integration’ with services such as CRMs or ERPs; stability checks; project management boards; escalation paths; call recording emails; tailored alert emails whenever users want notifications about specific events taking place on the platform and more!
Trengo vs. Other Communication Platforms
In 2020, Trengo, a customer communication and team collaboration platform, announced raising $36M series A funding. With this new capital, Trengo can expand its customer base and compete against other communication platforms like Zendesk, Twist, and Slack.
So, how does Trengo compare to these other communication platforms? First, let’s take a closer look.
Slack is a widely popular virtual workspace for communication, collaboration, and project management. It allows businesses of all sizes to interact internally and with their customers in real time, incorporating digital and verbal communication. Slack offers many features, including file sharing, task management, HD video conferencing with screen sharing capabilities, user mentions, and team-based behavior tracking.
Compared to Trengo, Slack is a robust communications platform that has become the industry standard for office teams who want to stay connected. With easy to use native apps for desktop and mobile and integrations with third party services like Dropbox or Google Drive, users can access their workspaces on the go or at their workstation. However, Slack’s pricing structure can be costly depending on the active users in the workspace. Additionally, its customization options are limited, requiring multiple applications to fully manage an office team’s communications platform.
By contrast, Trengo provides an all-in-one customer support solution designed specifically for organizations that need real time messaging capabilities while remaining cost effective and scalable to meet growing customer demand needs. Trengo allows users to stay connected through various integrated channels such as email, chatbot, phone calls or SMS messages; plus, it includes built-in features such as reporting tools for tracking conversations performance over specific periods, allowing users to easily measure customer satisfaction levels.
Furthermore, it integrates quickly with other CRMs like Salesforce or Zendesk so teams can transition from multiple applications into an integrated communications system without skipping a beat!
Microsoft Teams has become an increasingly popular collaboration platform among organizations in recent years.
Microsoft Teams provides a comprehensive suite of features to meet teams’ communication needs. It allows users to collaborate over conversations and shared tasks, create and share documents, view team analytics, and customize notifications. Additionally, Microsoft Teams provides enterprise-grade security features like two-factor authentication, transport layer encryption, and custom user authorization permissions.
While Microsoft Teams is a powerful communication platform with robust features, it can be difficult to manage for small businesses due to its enterprise package’s high cost and complexity. Furthermore, mobile users might find the phone app less intuitive than messaging apps such as Trengo or Slack.
Compared to Microsoft Teams, Trengo provides an affordable messaging platform for customer service teams with powerful features specifically tailored for small businesses including integrated CRM software and customizable workflow automation tools that allow companies to streamline their processes and improve employee efficiency. Additionally, Trengo’s free plan makes it easy for companies of all sizes to get started quickly with minimal upfront costs and setup time. Finally, to help teams optimize customer service operations further, Trengo offers bespoke onboarding services depending on the size of your business.
Zoom is a cloud-based video and web conferencing platform that provides audio, visual and screen sharing capabilities to connect individuals remotely. The platform is popularly used by businesses of all sizes to deliver virtual meetings, training and presentations. Zoom allows users to connect through their laptop, tablet or smartphone in real time with up to 500 participants for free.
Trengo provides some of the same video conference and web conferencing capabilities offered by Zoom and other important features that can benefit businesses like integrations with work tools such as Google Calendar, Office 365 and more. Such tools enable users to be more productive with faster organization of meetings, communication tracking, automated processes and deploying smarter customer service experiences with integrated live chat functions. In addition, having a single communication platform like Trengo can help businesses keep the amount of used software to a minimum for better productivity efficiency overall.
Google Hangouts is a free communication platform from Google that allows customers and employees to communicate via text, audio, and video chat. It also offers a ” Rooms ” feature that allows team members to work together in one virtual space.
Trengo is similar to Google Hangouts but also provides additional features such as direct conversations, Slack-like channels, an interactive timeline and an in-app chatbot builder. Unlike Google Hangouts, Trengo integrates with other platforms such as Slack and Intercom. This allows users to switch between conversations without having to switch between apps. Other features of Trengo include the scheduling of conversations, the ability to assign tasks within the platform, and a comprehensive case overview of team members’ work.
While both offer free plans for small teams of up to 15 users, only Trengo offers unlimited messaging regardless of the plan size. This makes it ideal for companies with large customer bases who need fast and efficient customer service solutions. In addition, Trengos modern user interface makes it easier for less tech-savvy individuals or teams who are not used to newer communication platforms like Google Hangouts or Slack.
Recently, Trengo—a customer service software platform—announced that it has raised $36M in a Series A round of funding. So naturally, this news has attracted many people’s attention, as Trengo aims to build a modern cloud-based platform to power customer service and communication.
This article will explore how Trengo compares to other communication platforms.
Trengo Platform Raises $36M Series A Funding
Trengo, a leading customer service platform, recently closed its Series A funding round with a fundraising of $36 million. This brings the total capital that the company raised to over $40 million.
The investment came from JMERGE Fund, Sequoia CapitalChina and Kleiner Perkins. The funding aims to help Trengo expand into the global market and continue its mission to revolutionize communication technology, enabling businesses to create better customer experiences.
Trengo lets businesses manage customer conversations across various channels (email, chat, social media) in one platform. It also provides deep insights into customer behavior and usage patterns so businesses can better understand who their customers are and what they need quicker. Moreover, it enables collaboration within customer support teams over task management and feedback for effective customer service communications.
The company plans to use the money for international expansion, including opening offices in new markets like Japan and expanding its development team based out of Amsterdam and Hangzhou with new talent acquisitions from Europe, East Asia and North America.
New features released
Trengo recently released a set of new features to strengthen its capabilities as a unified communication platform. This update includes new collaboration tools, innovative integration options, and chatbot-building tutorials.
The team-collaboration updates are designed to simplify message sharing, task tracking and general workflow management for teams on the go. For example, Trengo’s channel owners can now easily create Roles & Permissions within the platform, allowing them to delegate specific tasks or areas of responsibility without giving access to confidential information. In addition, the built-inProjects section streamlines productivity by allowing users to aggregate tasks from multiple channels into one workspace, giving a comprehensive view of progress made across the company and enhancing data security measures.
Clients using external software solutions can now leverage innovative integration options for a more streamlined user experience. Trengo’s integration offer connects with popular services including Facebook, Twitter and Slack via Application Program Interfaces (APIs). This enables users to stay current on customer messages and respond quickly while still having the ability to fall back on Trengo’s workflow and automation options if needed. Additionally, users who wish to build their bots can take advantage of Trengo’s tutorials, detailed documentation, and open source code repositories which provide a framework for capturing intent information from unstructured text inputs in conversations with customers.
Trengo’s updated feature set is designed to provide users with the optimal customer-service experience – enabling agile task management within an existing context of proven workflow solutions. By taking advantage of these roadmap items, businesses can better connect with their customers while scaling their operations efficiently and effectively in line with demand growth trends.
What’s next for Trengo?
Trengo is a customer service platform that offers an integrated suite of communication channels, including voice, chat, email and more. Trengo has differentiated itself through its advanced AI capabilities, streamlined workflow and comprehensive analytics in the ever-evolving customer service industry.
In the last year alone, Trengo has already achieved tremendous progress and implemented new features to stay ahead in the marketplace. For example, the platform’s predictive analytics engine provides valuable business insights by providing real-time analysis of data from customers who interact with businesses on the Trengo platform. Through this analytics engine, businesses can better understand their customers’ preferences and needs to optimize responses and engagement types that best fulfill their requirements.
But Trengo isn’t resting on its laurels; they have plans for future advancements that make it ever easier for customers and customer service teams to communicate effectively. For example, plans are currently in motion for introducing machine learning tools into its platform which will give customer service teams powerful insights into support requests while building a knowledge base of best practices as they arise. Additionally, Trengo aims to expand its AI capabilities related to natural language processing (NLP), enabling contextual conversations that automatically match customer inquiries with appropriate responses while adapting over time as conversation patterns become more familiar.
With these developments in mind, it is clear that Trengo has positioned itself strongly against competitive customer service platforms available today through their advanced feature lineup which puts them ahead of many competitors today.
Trengo’s Series A funding is a testament to how powerful the Trengo platform is compared to other communication platforms. With Trengo, businesses have a unified communication platform to manage customer service, sales, and marketing. With its comprehensive features and single platform, Trengo is a powerful communication platform.