Pricing plans for Trengo – How they can benefit businesses

Operating a successful business often relies on finding the right communication platform. Trengo is a cloud-based omnichannel communications platform that offers businesses a way to communicate with customers more effectively and provide individualized service.

Trengo comes with a range of pricing plans that offer customers a range of features and benefits. In this article, we will be taking a closer look at Trengo’s pricing plans and how they can benefit your business.

What is Trengo?

Trengo is an omnichannel communications platform designed to help businesses manage their customer conversations in one place. Trengo supports a variety of communication channels, including live chat, email, social media and mobile messaging. The platform empowers businesses to assign customer conversations to the right team member, track performance and explore analytics insights to learn more about customer preferences. It also allows businesses to automate follow-up actions based on users’ responses or customer history to provide a better customer experience.

On top of its core features, Trengo also provides pricing plans tailored to the needs of different business sizes. With the pricing plans businesses can choose from three predefined tiers depending on their size and budget: “Starter” for small teams ($12/month), “Business” for larger companies ($35/month) and “Enterprise” for large organizations ($330/month). As a result, Trengo makes it easy for businesses of all sizes to get exactly what they need from their omnichannel platform at a price that works for them.

Overview of Trengo’s pricing plans

Trengo is a powerful omnichannel communications platform that helps businesses enhance customer experience and optimize their daily operations. With Trengo, businesses can easily manage all customer conversations in one place, increasing efficiency and productivity. The platform also offers powerful analytics and an expansive feature library to take customer service to the next level.

The platform comes with transparent pricing plans tailored to their needs to help businesses get the most out of Trengo’s features. There are three different packages offered by Trengo – the Standard package, Pro package, and Enterprise package which offer more comprehensive features depending on the organization’s size. All of them come with no setup or upfront costs, as well as a free trial to ensure it is right for your business before committing.

The Standard pricing plan offers basic features such as ticket management and conversation history for 3 users or less at £10/month per user. The Pro package provides additional features such as unlimited team members and live dashboards starting from £15/month per user. Finally, the Enterprise pricing plan includes integration tools using APIs plus personalized onboarding & support at around £25/month per user. Still, it is highly recommended for larger businesses or organizations requiring advanced customization.

Trengo’s pricing plans allow businesses to readily choose a plan that matches their unique needs while getting access to all its powerful capabilities without incurring any upfront costs like other services do. In doing so, they can get maximum value out of every penny spent with Trengo’s various flexible packages for easy scalability depending on the size of their business or organization.

Omnichannel communications platform Trengo nabs $36M

Trengo, an omnichannel customer communications platform, has recently announced that it has raised $36M in funding to expand its business. With this new investment, businesses can take advantage of Trengo’s pricing plans to benefit from its services.

It offers a range of plans for different users, making it suitable for businesses of any size. Let’s look at what Trengo’s pricing plans can do to help your business.

Streamline customer communication

Businesses using Trengo will enjoy streamlined customer communication with their omni channel platform. Customers can easily enter their ticket info through their preferred mode of communication without losing important information like customer order numbers, phone numbers and other common data required for customer service interactions.

The Trengo platform enables businesses to provide quick, seamless and unified customer communication across multiple channels such as emails, webhooks (API calls or web forms), live chats and social media networks like Twitter or Facebook. The platform lets customers initiate a conversation through one channel and switch to another while maintaining the prior conversation’s context and records.

Additionally, businesses with increasing support requirements can opt for Trengo’s advanced features which flexibly respond to additional incoming tickets by moving them automatically to the right teams so they don’t have timeouts due to an overload of incoming tickets. With these advanced features such as automated messages, pre-defined templates for frequently asked questions and more, Trengo helps businesses streamline customer communication in complex settings such as B2C-marketplaces. Such possibilities make it easier to serve customers quickly thus improving overall customer satisfaction levels and ultimately adding value to a business’ bottom line.

Automate customer service

Trengo’s pricing plans allow businesses to customize their customer service while eliminating manual labor and long response times. Automation allows businesses to route customers based on their needs and customize their experience as they interact with your team. With Trengo, you can assign tasks quickly, set up rules and automatic tickets, perform predictive analysis on data, and respond to customers faster than ever before. This streamlines communication processes, increases customer engagement and satisfaction, enables proactive customer service management, and reduces overhead costs without compromising quality of service.

In addition to automation capabilities, Trengo also provides integrations into popular messaging apps like Facebook Messenger, WhatsApp, Twitter Direct Messages, WeChat and Line so that you can ensure your customers can reach you in the channel they prefer. Additionally Trengos appstore gives business access to third-party partners who offer add-ons such as Zendesk integration for even better customer experience management. All these features make Trengo an ideal solution for businesses looking to provide top-notch customer service with minimal effort and maximum efficiency.

Improve customer satisfaction

Trengo’s pricing plans can help businesses to improve customer satisfaction and foster more meaningful customer relationships. Using Trengo’s connected communications platform, businesses can provide customers with a unified and streamlined customer experience from all communication channels, such as text messages, chats, phone calls, emails and social media.

Trengo’s centralized inbox streamlines communications across multiple channels so customers can easily reach out to support teams. This feature provides a single view of the conversations between customers and the business, allowing agents to better understand individual conversations while providing greater context when responding. As a result, customers get their questions answered quickly and are more likely to be satisfied with the service they receive.

The platform also helps businesses efficiently assign conversations or tasks by automatically assigning messages or tasks to the right employee or team. This helps organizations reduce response times and stay organized without manually assigning each message or task. This encourages more timely customer engagement, allowing for better resolution results that contribute towards better overall customer satisfaction rates and helping organizations create processes that will sustain successful customer engagement over time.

Pricing Plans

The pricing plans for Trengo are designed to offer optimal flexibility for businesses of all kinds and sizes.

Three plans are available on Trengo, each of which comes with its own features and benefits.

Let’s take a closer look so you can decide which plan is the best option for your business.

Basic Plan

Trengo’s Basic plan is an affordable and straightforward product solution for businesses of all sizes. With the Basic plan, users get a one-stop shop to manage customer conversations across channels, harness powerful analytics insights, and streamline operations.

The Basic plan offers unlimited contacts, team collaboration via a shared inbox, smarter customer engagement tracking with conversation tags & notes, automated support with canned responses & greetings, seamless integration with third-party apps like Slack & Google Sheets, collaboration on tickets between teams & departments using private notes, advanced scheduling for customer calls & meetings using Trengo Contacts scheduling engine, customization of visuals like Trengo logo & color scheme to match your brand’s look and feel, plus free technical/dedicated support from Trengo as needed.

In addition to the features above, the Basic Plan includes: 1-click migration of existing customer communication data into Trengo with premium data migration services; access to integrations like Zendesk or Desk; access to Pre Chat Forms Zendesk Virtual Agent to generate leads; integration of salesforce CRM addon; secure your payment gateway by integrating Stripe addon; upsell products & services through Webhooks & usage data analytics along with a 30-day full money refund (no questions asked).

Pro Plan

The Trengo Pro Plan offers numerous features that help businesses achieve their goals. In addition, this pricing plan contains advanced features to help businesses work more efficiently, allowing them to cut costs, save time and maximize customer satisfaction.

The Trengo Pro Plan is designed for larger businesses with many communication channels, such as call centers and chat support. It offers access to unlimited agents, channels and incoming conversations. Additionally, the Pro Plan provides powerful analytics tools and integration with third-party services such as Zendesk or Salesforce. These integrations allow users to manage tasks more effectively with fewer manual steps. The plan also offers multilingual support for international companies.

In addition to all of these features, the Trengo Pro Plan provides ongoing training and support from experienced staff members who can help troubleshoot any issues that may arise or answer any questions you may have about your account settings while using their software platform. Furthermore, this plan includes a free trial period of 14 days to test out their software before committing to it long term.

Business Plan

Trengo’s Business Plan is a powerful and versatile solution for streamlining daily operations of businesses from small startups to large international companies. This plan offers unlimited channels, unlimited inboxes and unlimited users with full-featured customer service, sales and marketing capabilities. Its innovative features allow businesses to easily set up automated customer journeys, create customer profiles, develop scoring systems for leads and prospects, prioritize tasks and use built-in integrations to access the best apps that can benefit their customers.

The Business Plan also provides advanced customization options and metrics dashboards designed to help customers better identify key trends to understand customer demands more effectively. With these metrics and insights, customers can adjust their real-time strategies to maximize consumer engagement while understanding where they should focus their attention. In addition, as part of the Trengo platform, users have access to knowledge bases and its tracking system, which allows them to evaluate productivity performance over time so that any adjustments required can be introduced at any time.

The business plan is available at three levels – Pro (USD 79/month), Growth (USD 199/month) and Enterprise (custom prices). Each level offers different features such as unlimited channels & inboxes, free onboarding support services, powerful reporting tools & metrics dashboards and an ever-growing integration library. In addition, customers can adjust their subscriptions based on changes in demand meaning they only pay for what they need.

Conclusion

Trengo offers three different pricing plans, each with their own set of features and benefits. The Enterprise Plan is the most expensive option but provides the most features and is the best choice for larger businesses. The Standard Plan is great for smaller businesses and has enough features to cover most of their communication needs. Finally, the Free Plan is a great way to start with Trengo and can be upgraded anytime.